With the Fund growing rapidly and resources expected to come under pressure, the Talent Acquisition team wanted to ensure they could continue to deliver a high level of service to both the candidates and wider the business.
What we did:
We partnered with the Talent Acquisition team to help them gain a deeper level understanding of the Cbus candidate experience and broader industry trends in candidate care. Through a combination of workshops and in-depth coaching over a period of 4 months the team conducted in-depth research, prototyped, tested and implemented several significant experience enhancements for their customer.
What was the result:
· A comprehensive service blueprint detailing the end to end journey of the candidate and enhancements to the service
· In-depth candidate interviews/ qualitative data mapping the needs, pains and priorities of the TA customer
· A repeatable framework and methodology for a user- centered approach to candidate engagement and a tool kit for innovation
“It has been an absolute pleasure working with Naked Ambition to enhance the candidate experience at Cbus. Fiona and Sharon have partnered with the talent acquisition team to apply design thinking methodology to truly empathise with and understand our customer needs, pain points and opportunities. Most importantly the skills imparted allow us to replicate this methodology again and again – so we can continue to innovate as a team.”
- Georgie Taylor, HR General Manager, CBUS