In this episode, Fiona Triaca from Naked Ambition talks with Olga Cuesta from Medibank. Olga gives a deep and unique insight into how she has built her team and cemented their key role in the business (after the design team was disbanded a few years ago), how Medibank use multiple sources of ‘live’ data to drive better customer experience and deliver value for members, and her advice for driving grass-roots innovation.

 

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