In this episode Fiona Triaca from Naked Ambition talks with Olga Cuesta from Medibank. Olga gives a deep and unique insight into how she has built her team and cemented their key role in the business (after the design team was disbanded a few years ago), how Medibank use multiple sources of 'live' data to drive better customer experience and deliver value for members, and her advice for driving grass-roots innovation.
Olga is currently the Head of Customer Experience and Design at Medibank, a position she has held since April 2017. Prior to this role she was Human Centred Design practice manager at NAB Labs.
Olga is passionate about the people side of innovation and on top of her in-house experience she brings an impressive list of qualifications including an MBA from the London Business School, a Degree from London School of Economics and Political Science. She’s an NLP Practitioner, an Agile scrum master, and has studied Design Thinking for Innovation at University of Virginia.
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